1. There are similar companies that build websites, handle coding and do graphic design, why should I hire you?

     • A  Fair question.  Certified Web Developer status is one thing, I am a graduated Web Designer. (Top of my class graduate actually), so you get professional quality service and knowledgeable friendly advice.  It can all be summed up in 3 words.  Quality, Professionalism, Value.

2. I’d like to find out more about your company, where can I get more information?

     • Well I will tell you a bit more, I am a graduated web designer who upon graduating began freelance and  opened my own company.  I have been working with clients internationally ever since.  From graphic design, to templates, to actionscript and flash, CSS, PHP, MySql, database design and implementation.  We do almost everything.  If you still want to learn more, send me an email via the form.

3. What industries do you serve?

    • We have worked in numerous, and are willing to serve all legal businesses (excluding at our discretion the adult exclusive). There are some areas that I find myself dealing with often. One is real-estate.  Full sites, CMS's, geomap modules, etc.  Another is entrepreneurs online and offline. Less an industry than a personality type.  So the short answer is, all types.

4. Do you offer consulting?

   • Absolutely I offer consulting. If you want a basic round up, what do I need to think about if I want this type of site.   A few quick questions, I offer free consultation.   

   • If you are looking for more in depth and broad ranging knowledge that covers the entire process of web site developing, the range of tools, SEO concerns, demographic targeting, marketing opportunities,  technologies for your circumstance, product specifications and more.   I charge $70 per hour, you can usually glean a lot of understanding and information in that time.  There is a lot I cover when engaging a web development online that will help maximize your ROI.

   • If you hire NS Web Pages services, consultation is part of the package. 

5. How do I see samples of your work?

   • Our portfolio holds a lot of work of all types. There is work that hasn't made it up yet, (I am only human). For instance some of the php projects and javascript projects I have completed or am working on are not in display.  So if you are curious for examples and you don't see them, ask me for a private room showing.

6. How much do you charge?

  • NS Web Pages lists all of our prices in two sections Site Package Solutions and our Freelance Service Rates.  If you are looking for custom programming or site elements have a look at the freelance rates section.  For full site prices and options see the site package solutions.

7. What methods of payment do you take? 

  • Credit Cards, Paypal, online Escrow, Cheque  or Cash (It is delivery on payment for payments by snail mail).  Also quid pro quo is an option, if you have little money, or want to exchange programming time. 

8. When will I be billed?

 • If I am working with you remotely, that is via the internet only.  What I like is to set up an escrow (which is fair and safe for both parties). So payment takes place before the project.  And is only received if when the project is completed to your satisfaction of course.
 • If I am dealing with you directly. There will be a payment schedule, (by time or by project element, depending on our agreement).

9. How much time do projects take?

 • This will vary a great deal according to the project.
       • Smaller elements (graphics, layout design, flash ads, aso) will take from 1 to 2 days.
       • Site builds (static sites, modules, aso) depend on your participation a little more (so can vary) but generally a few days to 2 weeks time.
       • Larger sites (Interactive sites, Dynamic sites, Database systems, Content Management Systems, larger site components, aso) should take from 1 weeks time to 1 month or more.  Again this depends on participation and scheduling information exchange.

 • Just email me your requests from my contact form and we can get started.  It is really easy!  Just like walking into a store.
 • Or call me directly, 905 849 9695.

11. After I hire you, what’s next?

 • Once we are sure of the necessities of your project.  I do a project scope analysis. 
 •  From there the elements that are needed, the cost, and the schedule is laid out.
 • Then any materials  that are needed initially (branding that you want to use, copy, images, aso) are exchanged.
 • From there everything goes as per the schedule.  With multiple drafts, and feedback exchanges taking place periodically.

12. Will you be the only one working on my project?

 • It depending on the size of the project. Small projects most likely.  For larger projects, I will be managing the project and participating in the build or design, but may option for some subcontracting.  As always I guarantee satisfaction with the projects I manage.

13. What if I don’t like your work?

 •  If the problem is functional flaw with a product element of the contract we will fix it. No questions asked.
 • In fact if the issue is a problem that falls within the bounds of the contract/agreement.  We will fix it, no questions asked.
 • If the issue is aesthetic tastes, or contract/agreement additional, generally we ask that we review the terms together and decide what can be done to help you.
 • Refunds are issued in some circumstances.  We cannot predict all circumstances, and therefore operate on a case by case basis.

 • In the end we want you to like our work, happy customers make for more happy customers.  And they make me happy as well. 

14. What project management tools do you offer?

 • Answer coming soon.

15. How do I access your content management system?

 • Once you have  an account and site set up, we will guide you through the CMS. ( For security reasons we don't give this information out on our public site).  But if you are interested,  I can show you demonstrations of a CMS system, and screen images of various CMS systems we have worked on.  This will give you a good idea as to the process and how simple it is!

16. How do I get passwords and logins?

 • Once the project is set for testing, or is complete we issue your passwords.
 • System registration 'forgot your password' login screens will help you if you forget them.

17. What if I experience a problem with an application?

 • Contact us, we will deal with it.  Again keeping you happy is good for our business.

18. How do I contact technical support?

 • Depending on your product and the issue, you should look into provided support systems.  If it is an issue directly with your product or a product we supply contact NS Web Pages via this form or call us directly 905 849 9695 (apply country code if necessary).

19. What if I need to cancel or postpone a project?

 • We will work within contract stipulations first.  But you will find that we are very reasonable.  If something is pressing your pocket book, we can discuss graduated payment.  If plans change completely we expect payment for our work, but will not obligate you past our invested time / money.  In all situations however we reserve the right to retain or rescind the product until payment for the product has been paid. 

20. I have colleagues who can use your services; do you give a referral discount?

 • If contracts are secured via a referral, a finders fee could certainly be considered.  We like to work! And if you bring it to us, you should be rewarded.  near or far.